Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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Automates contract information and processes to assist companies in developing flexible service offerings Enables reps to sell complex services through such processes as quoting, entitlement tracking, financial management and cparify Defines service levels by combinations of department, product or question type Tracks customer interaction data to allow for charge-back options Dispatches personnel with appropriate skills for each case’s problem type Captures and displays a case resolution’s elapsed time for detailed reporting and efficiency monitoring Assesses business performance by account, performance and product line.

Through its windowing capabilities, the Customer Interaction Manager integrates with ClarifyCRM applications for campaign marketing, contracting, ordering, quoting, scripting and other activities. Amdocs’ co-existence strategy allows companies to incrementally move to browser-based systems as business requirements and budget constraints allow.

Unifies the customer service agent’s desktop through a simplified, streamlined user interface Designed to fulfill customer requests through a single interaction Offers “in-context” navigation based on customer profiles, histories and requests Includes context-driven navigation to other ClarifyCRM modules for contracts, marketing campaigns, ordering, scripting, trouble ticketing and other functions.

The Amdoca Interaction Manager’s graphical interface reduces the need for redundant typing, provides “in-context” navigation based on customer information and requests, and offers a window manager that controls multiple interactions, as well as external programs and other Amdocs modules.


For example, Opportunity Advisor offers real-time qmdocs, based on “in-session” information, to provide the service agent with relevant, context-driven recommendations. It interfaces with other ClarifyCRM modules through a windowing interface for instant access to billing, campaign, contracts, ordering, quoting, scripting and other functions.

Easy No-hassle Amdocs Clarify CRM INTEGRATION

The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies. Other BPM products can be used to add layers of “if-then-else” statements or, deterministic restrictions to existing rules when a change is required. Clarivy can read more about our cookie use here in our Privacy Policy. Amdocs is hoping that the recent acquisition of Xchange’s CRM business helps its growth efforts into the financial services arena.

Comprised of two modules: Avner also said the company divides its 12 global centres into divisional and core product development centres. Pegasystems offers a strong business rules and workflow engine, but doesn’t have a core set of customer service products.

Product Report Note Number: This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application.

Amdocs specializes amdoc billing and process order management software for telecommunications, and to a lesser degree, high-technology manufacturing wmdocs financial services companies. Provides online, visual processing monitoring through any ClarifyCRM desktop application Java 2 Platform, Enterprise Edition J2EE process execution engine for heightened performance and scalability Flowcharting capabilities for process modeling Drives user interface page display and scripts through model processing.

Despite the fact that Pegasystems does not offer a packaged customer service and support package, its BPM system is flexible enough to be applied to a variety of applications including customer service and support CSS and is widely used in its niche markets.


Most products within the Service and Solution series now are available in thin-client, Web-based versions. A Communications Industry Report”. Follow Claarify on Twitter. The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn.

PeopleSoft FieldService provides a service order management and field agent dispatch application. This helps companies to develop better-targeted service and support for customers.

The information contained herein has been obtained from sources believed to be reliable.

Easy No-hassle Amdocs Clarify INTEGRATION

DOX Russell Component. Its two centres in Cyprus and India are development centres and over several years Amdocs has steadily grown its software development center in Pune. From Wikipedia, the free encyclopedia. Through predictive and behavioral analysis, Amdocs’ CSS solution gives agents customer information that leads to a leveraged outcome. It handles information on billing inquiries and adjustments, customer information requests, marketing requests, orders and purchases, and service inquiries.

ClarifyCRM Opportunity Advisor advises a call center agent in real-time of the best possible offers to make to a customer. Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide.

We see some stability in the software market in the coming amdlcs, otherwise so far India has been sharing a global fate.

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